Connect Gong so Breakout can analyze calls, transcripts, users, stats, and, where enabled, use Gong Engage flow capabilities.
Prerequisites
Confirm whether your workspace uses Gong OAuth or Gong access-key credentials. The card shows the active mode for your workspace.
For Gong Engage workflows that need to resolve contacts, choose the CRM that should be treated as the source of truth, usually HubSpot or Salesforce. Connect that CRM before using Gong Engage workflows.
Supported authentication methods
Method | What you do |
OAuth sign-in | Approve Gong access in a provider approval window and select a preferred CRM if requested |
Access-key credentials | Enter Gong access-key details, Gong API base URL, and preferred CRM if requested |
Permissions requested for OAuth sign-in
Gong permission | Why Breakout needs it |
| Read Gong users for ownership, matching, and workflow context |
| Check permission profiles and available capabilities |
| Read Gong Engage flows before enrolling or managing prospects |
| Enroll or manage prospects in Gong flows when approved workflows require it |
| Enable Gong server-side workflow access used by connected automation |
Access key permissions
The access key flow does not request OAuth scopes. Access is controlled by the Gong access key, access key secret, API base URL, and the Gong admin permissions behind those credentials.
Allowing Breakout to access Gong
Click your name to navigate to Settings
Click Integrations and then toggle the switch on in the Apollo card.
The Gong approval window opens. The window may show a credential form or an OAuth-style connection, depending on your workspace configuration. Depending on the type of card that opens, use one of the following methods:
Using the OAuth method
If the Gong card opens OAuth:
Select the preferred CRM if the card asks for it.
Allow the Gong approval window to open.
Sign in to Gong.
Approve the requested permissions.
Return to Breakout and wait for the Gong card to show as connected.
Using the access key credentials method
If the Gong card shows a credential form, ask a Gong administrator for the access-key details and enter:
Field | What to enter |
Access Key | The Gong access key. |
Access Key Secret | The matching secret. |
Gong API Base URL | The Gong API base URL for your company, for example https://company.api.gong.io. |
Preferred CRM | HubSpot or Salesforce, if requested. |
Submit the form. Return to Breakout and wait for the Gong integration to show as Connected. It may take a few minutes for the status to update on the Integrations page.
If the Gong approval window closes but the integration still doesn't show as connected, refresh the Integrations page.
If Gong still appears as Disconnected, reconnect the integration and make sure you complete the Gong approval process successfully.
Verifying the connection
The Gong card should show as connected. Test with a read-only workflow that lists calls, users, or stats before running workflows that change external state.
If Engage or prospect sync fails, confirm that the preferred CRM is connected and that matching contacts exist in the CRM.
Disconnecting or reconnecting Gong
Disconnect in these cases:
While rotating Gong credentials
Changing the connected Gong account
Changing the preferred CRM
Reconnect with the updated values.