Integrations let Breakout read approved context, send approved updates, and run workflows across your connected systems.
Prerequisites
Ensure that you have the following in place before you integrate a tool in Breakout:
Permission to manage integrations in Breakout
Permission to authorize the tool you want to connect
Access to the correct provider workspace, account, org, or property
Pop ups are enabled for the Breakout dashboard because OAuth connections usually open a provider approval window
Some integrations appear only when they are enabled for your workspace. If you do not see an integration card that you expect, contact your customer success manager.
Where to connect integrations
Log into Breakout
Click your name to navigate to Settings
Click Integrations → name of the tool you want to connect
Note: Some user-level Google or mailbox connections may also appear as an in-product connection prompt when a workflow needs access.
Tools that you can integrate in Breakout
Apollo
Attio
G2
Gong
Google
Gmail
Google Drive
Google Analytics
Google Search Console
Google Ads
Hubspot
Instantly
Marketo
Outreach
Salesforce
Sendoso
Smartlead
How connection methods work
Breakout integrations use one of these connection methods:
Method | What you do | Common examples |
OAuth sign-in | Sign in to the provider, choose the correct account or workspace, and approve the requested permissions. | Slack, HubSpot, Outreach, Salesloft, Google products |
API key or API token | Paste a provider-generated key into the secure Breakout form. | Smartlead, Instantly, G2, Sendoso |
Client credentials | Enter a provider app's client ID, client secret, and token URL or instance URL. | Salesforce, Salesforce Sandbox, Marketo |
Access-key credentials | Enter provider access-key details supplied by an admin. | Gong, when access-key mode is enabled |
Verifying a connection
After you connect a tool, the card should show a connected state. For any tool that can change external data, test with a read-only or low-risk workflow first.
For example, list available records, campaigns, files, or properties before creating contacts, sending messages, enrolling leads, or uploading conversions.
Disconnecting a connection
Use Disconnect on an integration when you connect the wrong provider account, rotate credentials, change ownership, or remove access.
Disconnecting stops future Breakout access through that connection.
Important: Disconnecting does not delete provider data, undo records already created, or remove messages, sends, enrollments, or campaigns already created in the provider.
Troubleshooting common connection issues
Issue | What to check |
Integration card is missing | Confirm that the integration is enabled for your workspace and that your user has permission to manage integrations |
Approval window does not open | Allow popups for the Breakout dashboard and try again |
Card still shows disconnected after approval | Refresh the Integrations page in Breakout. If it still shows disconnected, repeat the connection and confirm the provider approval completed |
OAuth approval succeeds, but workflows fail | Check the connected provider user's object permissions, account access, field permissions, required fields, validation rules, and provider-side app approval |
API-key connection succeeds, but operations fail | Confirm that the API key belongs to the correct provider workspace and has access to the required resources |
Records, campaigns, files, or properties are missing | Confirm that the connected account can see those resources directly in the provider |
Credential was rotated or revoked | Disconnect the integration and reconnect with the new credential |