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Setting up your profile

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Written by Sachin Gupta

  1. Log into the Breakout dashboard

  2. Navigate to Settings (bottom left)

  3. Select Profile
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  4. Upload a Profile Picture (PNG, JPEG, or GIF under 5MB)

  5. Enter your First Name and Last Name

  6. Enter your Title (your designation/role)

  7. Click Save

Setting your availability

  1. Log into the Breakout dashboard

  2. Go to your Profile (bottom left)

  3. Scroll down to the Availability section
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  4. Select your Time Zone
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  5. Set your Working Hours

  6. Click Save

Note: To account for a lunch break, add two separate time blocks (e.g., 8:00 AM – 12:00 PM and 1:00 PM – 5:00 PM).


​Using Do Not Disturb

Turn on Do Not Disturb when stepping away temporarily. The system will pause routing live chat requests to you until it's turned off.
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Important: Accurate availability helps the system identify which reps are online and ensures live chats are routed fairly across your team.
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Setting up a chat intro message

Your intro message is automatically sent whenever you join a live chat conversation.
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  1. Scroll down to the Chat Intro Message section on your Profile page
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  2. Click Edit
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  3. Enter a default greeting message (for example, "Hi! I'm [Name], a Sales Rep with Breakout. How can I assist you today?")

  4. Click Save

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